Sparkal Wishes

All items are checked to ensure they are in good condition before we dispatch them to you. Should you receive a product that is not in good condition, please email us photographs of the product defective, invoice number and with your contact details within 14 days of receipt to customer@sparkalwishes.com.

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· Products are classified as having defects if they are received damaged, or where a manufacturing fault occurs. Products that are damaged as a result of wear and tear are not considered faulty.

· If you are not satisfied with your online purchase, you may return the products for an exchange within 14 days of receiving your order.

· To exchange to another product, the price must be of the same or higher. Shipping costs for the exchange will be borne by the customer. Please notify us by email at customer@sparkalwishes.com of your intention to exchange and provide your name, contact and order/invoice number.

· Items must be returned unused and in their original packaging to ensure they are adequately protected during transit. Returned goods are your responsibility until they reach our warehouse.

· Our return policy does not apply if the products have been worn, soiled or damaged. Sparkal Wishes reserves the right to refuse a return on any product which is not in its original new condition except for products that have been received damaged.

· If the defect is due to manufacturing fault, we would provide a one for one exchange. For unique products with no similar item for exchange, we would provide full refund. Shipping charges for return would be borne by customer.

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Products that are damaged as a result of wear and tear are not considered to be defective. Our return policy does not apply if the products have been worn, soiled or damaged. Sparkal Wishes reserves the right to refuse a return of any product.